Let me start by saying I will purchase a car from anywhere if they are great on service and price. I've even crossed state lines to do so. I always start locally of course, but I will branch out if either of the above are lacking. I was ecstatic to find that Palmen Racine - which is literally up the road from me - came through right from the start on both of the above. I started my car buying journey by doing a ton of research online. I knew roughly what couple of vehicles I was interested in before doing any test drives. Once I was ready to talk numbers and get an idea of costs, I reached out to Tonya - their internet manager at Palmen Racine. Tonya was great and we chatted on and off for a few days while I sorted through a busy work schedule. Eventually - she set up a time for me to come in on a test drive of the Jeep Renegade. She was super accommodating on this - offering me the option to come in at any time or even having somebody drop the test drive off at my house! Anyway, once I got an open slot in my schedule, I was able to come in myself. This is where I met Matt. Matt was great, he took me out on my first spin late at night. Matt answered most any question I had. A day or so later, I needed to get a quote on my trade, so Tonya had me come in again and she again let me take the car for a solo spin while I waited. Eventually, when it came time to buy, I was connected with Clay and Jerad. Clay is the main sales manager and I had a couple quick chat with him. But Jerad was my primary contact and he set everything up for me. And he was great. The Renegade I decided on was literally just in off a truck - and it turned out it had a small dent in one of the doors. Jerad had that taken care of no problem before I took delivery. Then after a few days, I noted that the Jeep had a small smudge on the drive side - which turned out to be a scratch. Well, Jerad was there again for me and he personally fixed up my car himself so that it looked tip top. Meanwhile, Clay had a temp car ready for me to go early that morning so I didn't need to miss work while Jerad touched up the small imperfection. Of course later that same day, I got the car back in mint condition. Great job by Jerad on the work and by both he an Clay on the service. I'd just like to finish by saying that everyone was great to work with, never had any pressure at all to "buy now" and they made sure to keep in touch with me to make sure I was happy numerous times along the way. They've definitely earned my business now and in the future. Now for the ONE negative- I wish their waiting area offered more than bad coffee. Nearly every other dealership I'd been too offered a nice complimentary selection of water, soda, cookies, fruits, etc. while you wait for service. It may seem like a small thing, but it was noticeable that most of their competition was a step above in this regard. Hopefully they can upgrade that in the near future. If not for that, my experience would have been absolutely perfect.