Customer First Award for Excellence
Palmen Automotive Group of Racine is the 2020 FCA Customer First Award for Excellence recipient certified by J.D. Powers / serving Racine, Kenosha, Milwaukee, Union Grove, Hales Corners, Franklin and other cities and areas throughout Wisconsin and Illinois
Palmen Automotive Group of Racine is committed to offering our incredible customers exceptional shopping and service experiences. We are honored to have earned the industry's highest honor, the FCA Customer First Award for Excellence certified by J.D. Power. Since 2016 we have led the elite group of nationwide dealerships who ensure customers the best possible sales and service experiences. To meet the requirements and earn this distinguished award in a highly-competitive automotive market is something very few dealerships achieve. Palmen Automotive Group of Racine is one of 23 dealers in the Midwest region to earn this prestigious award for four consecutive years.
Customer First award recipients represent dealers who have achieved the highest level of customer experience in the five areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Facility Certification.
We would like to thank our valued customers for their continued support. We are committed to building long-term relationships by providing positive, memorable experiences. We understand that your satisfaction is what makes our dealership successful and the reason we have been in business for over 80 years.