Dodge climbs to Top 10 in J.D. Power 2019 Quality Study, improves 8 percent overall
The 2019 J.D. Power U.S. Initial Quality Study results have been released, and Dodge is making some serious strides to the top. From last year’s results, Dodge overall made an improvement of 8 percent in initial quality score, landing itself in the industry’s top 10 for the first time ever, placing at No. 8.
Further, four FCA vehicles placed in the top three of their segments for initial quality:
Taking first and second with the Challenger and Grand Caravan in their respective categories shows exemplary leadership for Dodge as a brand in general. The Jeep Grand Cherokee actually had an improvement of 20 percent since 2018, placing it in the top three of its segment.
“We’re especially proud of the Grand Cherokee’s 20 percent year-over-year improvement in initial quality, which was strong enough to put it in the top three among Midsize SUVs,” said Mark Champine, Head of Quality – FCA North America. He added, “This type of quality improvement reinforces our commitment to Grand Cherokee – the most awarded SUV ever – and to our recently announced $900 million investment at the Jefferson North Assembly Plant in Detroit, the home of Grand Cherokee.”
The J.D. Power U.S. Initial Quality Study measures the initial quality of vehicles by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership. A lower score reflects higher quality.
The 2019 study was based on responses from over 76,000 purchases and lessees of new 2019 model-year vehicles who were surveyed after 90 days. It was fielded between February and May 2019 and was based on a 233-question survey organized into eight vehicle categories. For more information about the results of this year’s study, visit J.D. Power’s website.
With such strong improvement and top three results in this year’s study, we’re confident it’s only a matter of time before more FCA vehicles climb the ranks and you’ll see at least one in the top three of every category of this highly-respected study. Palmen of Racine is proud to offer such high-quality vehicles to our community, and we encourage you to come in and drive a few today. That’s the power of Palmen!