Palmen of Racine did a great job with fixing the problem I had with my 2019 Jeep Unlimited. The service writer, Autumn Roeder, was courteous, friendly, professional and informative. The facility was also extremely clean and the available shuttle was, and is, a blessing !!!!!! The shuttle driver was also extremely courteous and friendly.
2023-07-28
My car salesman was Eric Hamilton. He was very professional and very patient with me. He made sure to answer any questions I had, and if he didn't know the answer, he was honest about it, and he went to get the answer. He made sure I was happy every step of the way. I give 5 stars solely for his performance. I'll recommend him to all my family and friends.
2023-07-27
I am going out of town and realized my Jeep had not been in for an oil change yet. Called Palmen, and they offered an appointment the next day. The time availble was after our departure time. She kindly snuck me in today. It took a little longer, but relieved car was serviced before our road trip. Thank-you!
2023-07-14
Everyone is great and so pleasant to work with.I live closer to another dealership but prefer to drive a bit further to Racine because of the staff.
2023-07-05
The final bill seemed a little pricey (one hundreddollars) for an oil change and rotation.
2023-07-05
There was some contention when I got to the dealership.I had multiple messages confirming my appointment but Patti stated that it was a 'request' not an 'appointment'. We worked through it, Patti took care of me and was extremely customer friendly. I was very happy when I left the dealership.
2023-07-05
I was on my way to Door County WI.from St. Louis when my engine blew not to far from Palmen Chrysler. From start to finish it was the best experience I've ever had. Autumn who was my service advisor along with everyone else at the dealership was truly amazing. Since I had to leave my truck up in Racine while I was back in St. Louis I never had any doubts that everything was going to be ok. I know that Autumn Roeder and this dealership went to bat for me to get the approval of a new engine from t... More
2023-07-04
Bob is by far the best sales rep I have ever dealt with. Not pushy, answered all of my questions in detail. Test drove a vehicle few months ago and it wasn't for me. As soon as one came in that he thought I would like, Bob text me. I ended up buying it today. Super happy with the ease of purchasing and my new Jeep. Thank you so much Bob!!!
2023-05-20
Had an absolutely flawless and seamless experienceleasing a new Grand Cherokee from Randy Rogers! In & out in about 2 hours, and everyone else that was part of the process was great too; Steve Scwhaab in Finance, Sales Manager Joshua Wampole, Used Car Manager Ron Ward, and lastly Eric Profahl, the porter who did an especially nice job of cleaning up my blacked out Grand Cherokee Altitude! Can't imagine buying or servicing my vehicles anywhere else but Palmen in Racine. Thank-you...
2023-02-12
Everyone was pleasant and there was no pressure.We felt we were treated fairly and were very pleased with the whole experience.
2022-11-19